All Sales are final, no refunds. We do not accept exchanges, we will reprint and reship if the error in quality caused on our end. If the product you received is deemed defective your order is eligible for a return or exchange, we may require an image for record to prevent further issues; this may be requested and emailed to firstname.lastname@example.org
I RECEIVED A DEFECTIVE / WRONG PRODUCT
We apologize for the mix-up and want to ensure you get the right item as quickly as possible! Feel free to send us an email at email@example.com to notify us of the mix up. Please include your order number, name and email used on the order. Make sure to specify the concern: original product ordered as well as the actual product you received including the style/design, color and size. Please attach picture of the product(s) showing the mishap. Example: showing the defect, the size, or wrong item.
We will provide you with a 15% off discount code for your next purchase if you received a defective product. All wrong orders we send out will be corrected.
I FORGOT TO USE MY DISCOUNT CODE
Unfortunately, our software does not allow us to adjust prices to finalized purchases. Once your order has been confirmed, it’s not possible for you, or us, to change it once submitted. Please ensure all your information is accurate before submitting your order, including your discount code.
Only ONE discount code may be applied per order.
This applies to Free Shipping discount codes.
All orders are shipped via USPS. Please allow 2-4 business days for orders to be processed after your purchased and payment is complete.
***PLEASE READ UPDATED 5/6/2020***
Due to complications regarding the COVID-19 virus and social distancing practices orders may take 7-16 business days to process and ship.
For International shipping please allow an additional 7-21 business days.
Orders placed on the weekend and holidays are processed on the next business day.
My order says delivered but I have not received it, what should I do?
USPS is responsible for the delivery of the package. In the event you are unable to locate the package posted “in-transit” or “delivered” we recommend contacting your local post office.
Shipping Address Issues
AGC Brands WILL NOT BE HELD LIABLE for any shipping address discrepancies which includes lost, stolen, misplaced, or incorrectly delivered shipments.
It is the customer's responsibility to provide the correct shipping address information. If the address information provided is incorrect or incorrectly entered at the time of purchase we are not able to make any changes.
FREE SHIPPING POLICY
When available, Free Shipping applies to "Domestic" shipping orders, as international shipping rates do not allow us to provide such a discounted rate.
Domestic Shipping (within the USA)
Standard Shipping (USPS First Class and Priority): 5-10 business days
International Shipping (varies per country)
First Class International: 3-5 weeks (customs processing times may vary causing longer delivery times)
Priority International: 10-15 business days (customs processing times may vary causing longer delivery times)
*NOTE ALL HOME DECOR i.e. Rolled & Mounted Canvas along with Pillows etc may be shipped (USPS, UPS or FedEx) and may take 5-10 days for delivery after processing. Longer delivery should be expected when International Shipping applies.
Urgent processing guarantees that your order will be processed before any general orders from that date. It does not guarantee a faster delivery time.
*NOTE: Changes to orders can ONLY be made at the time of purchase. Any additional changes we will approve and adjust within a 24-48 hour time frame. this is in accordance with our payment system and shipping times.*
International wait times vary and may be subject to additional charges after shipment due to customs. The exact weight is documented for each item and shipments will be identified as "Merchandise".
Please familiarize yourself with your local weight restrictions and import fees. Accidental genius is NOT responsible for any additional charges.
Please take this into account when ordering abroad. Tracking numbers will be available once your order has shipped. Email firstname.lastname@example.org if it has been more than 10 days and you have not received any shipping confirmation.
Are the products sold men's or women's sizing?
Prices for our products are subject to change without notice.
The price your order was purchased and confirmed for is final. Prices will not be retroactively adjusted.
TERMS & CONDITIONS
WELCOME TO AGC Brands, LLC.™ SHOP (SITE), HOME OF AG™.
PLEASE REVIEW THE FOLLOWING BASIC TERMS THAT GOVERN YOUR USE OF, AND PURCHASE OF, PRODUCTS FROM OUR SITE. PLEASE NOTE THAT YOUR USE OF OUR SITE CONSTITUTES YOUR AGREEMENT TO FOLLOW AND BE BOUND BY THOSE TERMS (THE "AGREEMENT").
PRIVACY AGC™ RESPECTS OUR CUSTOMERS' ACCOUNT INFORMATION AS PRIVATE AND CONFIDENTIAL INFORMATION AND WILL NEVER SHARE THIS WITH ANY OUTSIDE AFFILIATIONS OR INDIVIDUALS. YOUR INFORMATION (WE DON'T STORE YOUR FULL CREDIT CARD NUMBER) IS SECURED AND ENCRYPTED WITH THE SECURE SOCKET LAYER SOFTWARE VIA SHOPIFY.
The content of the pages of this website, including product details and pricing, is for your general information and use only. It is subject to change without notice.
We may revise these terms and conditions from time-to-time. Revised terms and conditions will apply to the use of this website, and any products, services or information available through this website, from the date of the publication of the revised terms and conditions on this website. It is your responsibility to check this page regularly to ensure you are familiar with the current version.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
LIMITATIONS AND EXCLUSIONS OF LIABILITY
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
LICENCE TO USE WEBSITE
THIS WEBSITE CONTAINS MATERIAL WHICH IS OWNED BY OR LICENSED TO US. THIS MATERIAL INCLUDES, BUT IS NOT LIMITED TO, CONTENT AND PRODUCT DESIGN, LAYOUT, LOOK, APPEARANCE AND GRAPHICS. ANY REDISTRIBUTION OR REPRODUCTION OF PART OR ALL OF THIS MATERIAL IN ANY FORM IS PROHIBITED OTHER THAN IN ACCORDANCE WITH THE FOLLOWING:
This website and its content and products is copyright of ACCIDENTAL GENIUS CLOTHING, LLC - © AGC Brands LLC 2016. All rights reserved.
You may print or download to a local hard disk extracts for your personal and non-commercial use only.
You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.
You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.
Unauthorised use of this material or this website may give rise to a claim for damages and/or be a criminal offence.